You should contact us by e-mail if something is not working after you receive it(within 30 days). To start the Return Authorisation process, please contact us firstname.lastname@example.org . All goods to be returned, faulty or not, will require a Return Authorisation Number before they can be returned . This is as much for your benefit as it is for ours, since a review of goods returned recently as "faulty" revealed that most were incorrectly installed/configured, had driver/software compatibility issues, or conflicts with other hardware not disclosed to us, and most of these could have been resolved without returning them, and saving YOU the postage cost to us and back to you. Without a RA number, it is also difficult to identify who sent the goods, or why they were sent back. Goods returned without authorisation may not be accepted, or held aside pending the issue of a RA number.
Goods returned within the warranty period (90 days) that are not repairable or have been obsoleted will be replaced with a similar model or given a refund for their current market value, less our restocking charge as outlined below. If you change your mind after purchase, find the goods are incompatible with your equipment, or can't get them to work, you may return unused goods (except software) for a refund of the website-listed product cost (excluding shipping charges) within 7 days. Please note that due to the nature of the computer industry, prices on many components are always falling, and if a product's price has changed significantly since you decided to return it, any refund calculation made will be at the list price on the day it is received by us, less restocking charges as outlined below. We know that you will understand that we can only honour this if the product is returned within this time, unused, in it's original packaging, and unopened if sealed by the manufacturer.
USB Geek reserves the right to refuse any returns / refunds if you simply change your mind or make a wrong selection. 20% of transaction fee will apply and the transaction fee will be deducted from the total refund amount for authorized refunds.
If the reason(s) for Order Cancellation is eligible for refund, USB Geek will complete the refund process immediately in most cases. Refunds can be given where goods have been discontinued or USB Geek will no longer be able to supply the ordered items(s).